IPTV Ireland FAQ: Your Questions Answered
This IPTV Ireland FAQ explains what IPTV is, how it works, what you need to watch it and how ordering and support work with 4K Subscription Ireland. Pick a topic below, or ask us on WhatsApp.
IPTV Basics: What Is IPTV and How Does It Work?
New to IPTV? Start here.
What is IPTV?
IPTV stands for Internet Protocol Television: live TV, sport, films and series delivered over your broadband instead of through an aerial, satellite dish or cable. You watch it in an IPTV app on your Firestick, Smart TV, Android box, Apple device or MAG box, using the login details your provider gives you. With us, that includes Irish channels, UK entertainment channels, live sport and a 7-day TV guide.
How does IPTV work compared with satellite or cable TV?
IPTV works through your broadband connection rather than a dish, aerial or cable line. Your IPTV app connects to our servers in Ireland and the UK and streams the channel you choose. That means there is no installation visit and nothing fitted to the house, but your broadband speed and home Wi-Fi matter more, so a steady connection makes a real difference to the picture.
What equipment do I need to watch IPTV?
You need three things: a broadband connection, a device, and an IPTV app. The device can be an Amazon Firestick, a Samsung or LG Smart TV, an Android TV or box, an Apple TV, iPhone or iPad, or a MAG box. On most of these you install an app such as IBO Player or IPTV Smarters Pro, then enter the login details we send you on WhatsApp.
Watching IPTV Day to Day
How the TV guide, films and your home connection fit together.
What is the 7-day TV guide (EPG)?
The EPG, or electronic programme guide, is the on-screen TV guide inside your IPTV app. It shows what is on now and what is coming up over the next 7 days, channel by channel. Use it to check kick-off times, find a programme later in the week, or see what is on the Irish channels tonight.
What does video on demand (VOD) mean?
Video on demand means films and series you can start whenever you like, instead of waiting for a broadcast time. With us, the on-demand library of films and box sets sits in the same app as the live channels, so you can switch between a live match and a film without changing app.
Should I use Wi-Fi or a network cable?
A network cable is the most stable option, if your TV or box has a network port. If you use Wi-Fi, connect to the 5GHz network and keep the router reasonably close to the TV, because 2.4GHz Wi-Fi is slower and more easily affected by walls and other devices. This matters most for 4K.
Can I watch on my iPhone or iPad?
Yes. Install an IPTV player app from the App Store on your iPhone or iPad and enter the login details we send you. Remember that each screen watching at the same time uses one of your plan's connections. The setup steps are in our setup guide.
Support and Contact: Getting Help
How to reach a real person, and how to get a quick answer.
How do I contact support?
Message us on WhatsApp. It is the quickest way to reach us, and a real person on our team answers 24 hours a day, 7 days a week, including evenings, weekends and match days. You can also email [email protected] for questions that don't need a quick reply.
What should I include in my WhatsApp message?
Tell us which device you are using (for example a Firestick or a Samsung TV), which app you have installed, and what you see on screen. If there is an error message, send a photo of it. If you already have a plan, mention that too. The more detail you give, the faster we can help.
Can I contact you by email instead?
Yes. You can email [email protected] at any time. For setup help, ordering or anything urgent, WhatsApp is faster, because that is where our 24/7 support team works.
Our Service: How It Works With Us
Ordering, servers and what we do and don't supply.
How does ordering on WhatsApp work?
Choose a plan on our pricing page and tap its order button. WhatsApp opens with a message that already includes the plan, the number of devices and the price. Send it, and our team arranges payment with you in the chat, then sends your login details there too. If you want to try first, you can ask for a 24-hour free trial in the same way.
Where are your streaming servers?
Our streaming servers are in Ireland and the UK. Your picture quality at home still depends on your broadband speed, your Wi-Fi and your device, so for 4K we recommend a steady connection of at least 25 Mbps.
Is there a contract?
No. You pay for the plan length you choose, from 1 month up to 12 months, and there is no contract to sign. The 12-month plans give the lowest monthly price.
Do you sell Firesticks, TVs or other devices?
No. We supply the IPTV playlist and login details only. You use your own Firestick, Smart TV, Android box, Apple device or MAG box, and you install and activate the IPTV app yourself. Some apps may charge their own activation, which is paid to the app developer, not to us.
More IPTV Questions and Answers on Our Other Pages
Some questions are answered on the page they belong to, so you get the full picture in one place.
Free trial
How long the trial lasts, whether you need a card, and what happens when it ends.
Prices and plans
Every plan and price, which plan is cheapest per month, and how payment works.
Channels and sport
Irish channels, live sport, 4K and how to find a match in the TV guide.
Setup and apps
Step-by-step guides for each device, app activation and troubleshooting.