Privacy Policy, Terms & Conditions and Refund Policy

Privacy Policy

1.Who we are

1.1This Privacy Policy explains how 4K Subscription Ireland ("we", "us", "our") collects and uses personal data when you visit https://4ksubscription.irish/ or contact us on WhatsApp or by email.

1.24K Subscription Ireland is the data controller for your personal data. We are an online business based in Dublin, Ireland. You can contact us on WhatsApp or by email at [email protected].

2.What data we collect

2.1When you contact us, request a free trial, order a plan or ask for support, we collect:

• your name and WhatsApp number, and the messages you send us, including details of your device and app;
• emails you send to [email protected];
• records of your orders and payments, such as the plan, number of connections, price, date and payment confirmation;
• the login details we issue to you, so we can support your account.

2.2When you visit our website, we collect:

• technical and security data (such as IP address, browser type and the pages requested), processed by Cloudflare to keep the site secure and fast;
• analytics data about how the site is used, but only if you accept analytics cookies (see section 8).

2.3Our contact form does not send or store anything on the website. It only writes your answers into a WhatsApp message on your own device. If you then send that message, we receive it like any other WhatsApp message.

2.4We do not collect or store card numbers on this website.

3.Why we use your data, and our legal basis

• To provide the service (contract): to arrange your free trial or plan, take payment, send your login details and give you support.
• To run and protect our business (legitimate interests): to answer questions, keep records of our conversations, secure our website and prevent misuse or fraud.
• To meet legal obligations (legal obligation): for example keeping accounting and tax records.
• Analytics (consent): to understand how visitors use the website, only if you have accepted analytics cookies. You can withdraw consent at any time.

4.Who we share data with

4.1We only share personal data with service providers that help us run the business, and only as needed:

• WhatsApp (Meta): to exchange messages with you;
• Google: for email and, if you accept analytics cookies, for website analytics (Google Analytics);
• Cloudflare: for website security and performance;
• our website hosting provider: to host the website;
• payment providers: to process the payment method you choose when you order.

4.2We do not sell your personal data. We may also share data where the law requires us to.

5.Transfers outside the EEA

5.1Some of these providers process data outside the European Economic Area, for example in the United States. Where this happens, the transfer is protected by safeguards recognised under EU law, such as the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework, where applicable.

6.How long we keep your data

6.1We keep personal data only for as long as we need it for the purposes above. Records we must keep by law, such as accounting and tax records, are kept for as long as the law requires. When data is no longer needed, we delete it.

7.Your rights

7.1Under the GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to how we use it;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent.

7.2To use any of these rights, contact us on WhatsApp or at [email protected]. We will reply within one month, as the law requires.

7.3You also have the right to complain to the Data Protection Commission (Ireland) at www.dataprotection.ie.

8.Cookies

8.1Our website uses:

• essential cookies and similar technologies, which are needed for the site to work and stay secure, including Cloudflare security cookies and a small record of your cookie choice;
• analytics cookies, such as Google Analytics, which are only set if you choose "Accept analytics" in our cookie banner.

8.2Analytics cookies are off until you accept them. You can change your choice at any time using the "Cookie settings" link at the bottom of every page.

9.Children

9.1Our service is only for people aged 18 or over. We do not knowingly collect personal data from anyone under 18.

10.Changes to this policy

10.1We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

Terms & Conditions

1.About these terms

1.1These terms apply when you use 4ksubscription.irish and when you take a free trial or buy a plan from 4K Subscription Ireland, an online business based in Dublin, Ireland.

1.2You can contact us on WhatsApp or by email at [email protected]. We don't have a shop or office to visit.

1.3You must be 18 or over to order.

2.What we provide, and what we don't

2.1We supply an IPTV playlist and login details that give access to live channels, sport, a films and series library and a TV guide, in HD, FHD and 4K where available.

2.2You provide your own device and internet connection, and you install and activate the app on your device yourself. We don't make, own or sell apps or devices. Some apps charge their own activation fee; that fee is paid to the app developer, not to us.

3.Ordering and payment

3.1Free trials and orders are arranged on WhatsApp. Your contract with us starts when we confirm your order and send your login details.

3.2Plans last 1, 3, 6 or 12 months and cover 1, 2 or 3 connections. A connection is one screen watching at the same time. There is no contract beyond the plan you choose.

3.3The price you pay is the price shown on our pricing page at the time you order, and confirmed to you on WhatsApp. Payment is arranged with you on WhatsApp before your plan starts.

3.4Your plan runs for the period you paid for. Renewal is arranged with you on WhatsApp.

4.Using your account

4.1Your login details are for use in your own household. Please don't share or resell them.

4.2The number of screens watching at the same time must not be more than the connections on your plan.

5.Availability and quality

5.1Channels, events, the TV guide and picture quality depend on the broadcast, your internet connection and your device, and they can change. We can't promise that any particular channel or event will be available, or that streaming will never be interrupted.

5.2We don't provide a VPN, and problems caused by your internet provider aren't covered by the refund.

6.Your right to cancel

6.1As a consumer in Ireland you normally have 14 days to cancel a contract made online. By asking us to send your login details and start the service straight away, you agree that the service starts during that 14-day period.

6.2If you cancel within the 14 days after the service has started, we will refund what you paid less a fair amount for the service already provided up to the time you told us you were cancelling. If the plan has been fully provided, the right to cancel no longer applies.

6.3To cancel, send us a clear message on WhatsApp or by email. Any refund due under this right is made within 14 days of your message, using the same payment method where possible.

6.4Our 7-day refund policy is offered in addition to this right and does not reduce it.

7.Suspending the service

7.1We may suspend or end your service if your login details are shared or resold, if you go over your plan's connections, in cases of fraud or misuse, or if payment is not made. Where we can, we will tell you on WhatsApp first and explain why.

8.Our liability

8.1As far as the law allows, our total liability to you is limited to the amount you paid for your current plan.

8.2Nothing in these terms limits any liability that cannot be limited under Irish law, or your statutory rights as a consumer.

9.Complaints and governing law

9.1If you have a complaint, contact us on WhatsApp or at [email protected] and we will try to put it right.

9.2These terms are governed by the laws of Ireland. This does not affect your rights as a consumer under Irish and EU law.

10.Changes to these terms

10.1We may update these terms from time to time. Changes apply to new orders and renewals, not to a plan you have already paid for.

Refund Policy

1.The 7-day refund

1.1You can ask for a refund within 7 days of buying a plan.

1.2To ask for a refund, message us on WhatsApp or email [email protected] with your name, your plan and the date you ordered.

2.What the refund doesn't cover

• installing or activating an app on your device, including any activation fee paid to an app developer;
• problems caused by your internet provider or home network. We don't provide a VPN, and problems caused by your internet provider aren't covered by the refund.
• free trials, as they cost nothing.

3.How refunds are paid

3.1We confirm your refund on WhatsApp and return the money using the same method you paid with, where possible.

4.Your statutory rights

4.1This refund policy is in addition to your statutory rights as a consumer, including the right to cancel described in our Terms & Conditions, and does not affect them.